Terms & Conditions
Fees & Payments
1.1 A full payment is generally required to secure your booking. Some bookings will attract a deposit and balance before or on the day. or Invoices have a 7-day term.
1.2 You agree to pay the minimum booking fee, even if less time is requested or all the guests are serviced before the event ends.
1.3 If time goes over the booking time, you agree to pay part there-of or allow the entertainer to finish on time.
1.4 A travel fee is incurred when events are more than 25 minutes from the Australind locality and will be quoted when booking.
1.5 Some bookings may include an additional fee to cover extra time required for tasks such as inductions, form submissions, setup or pack‑down logistics or early/late bump‑in and bump-out.
1.6 Public holidays incur a 15% surcharge.
1.7 We prefer direct deposit but will accept credit card.
Event Service Agreement & Setting up your Entertainers
1. Location Requirements
1. It is the Event Organiser’s responsibility to provide a suitable, save space for entertainers to set up before they arrive. Entertainers will arrive early to set up whenever possible but are not responsible for any time lost after arrival due to identifying or preparing an appropriate area when one has not been allocated in advance.
2. The Entertainers need to be positioned on flat, stable ground with no holes, hills, dirt patches, or uneven surfaces.
3. All services must be set up with protection from the elements, including protection from wind, rain, heat, and cold. A gazebo under a shaded tree may be necessary for our services in summer.
4. Sufficient space must be provided for equipment, entertainers and guest flow. We recommend 1.5m x 1.5m per entertainer and extra room for guests.
5. A nearby parking space must be available for unloading equipment and parking during the event. Please let us know if you have bump-in / out requirements.
6. All care is taken to run on time however, allowances need to be made for unexpected travel delays, parking delays and set-up logistics. Please provide adequate information and accommodations to make sure our services run on time.
2. Gazebos & Shelter
1. Our 3m x 3m gazebos are heavy duty with a light aluminium frame and available for hire. They are colourful to provide visibility to the public and attract attention to the activities.
2. One gazebo is recommended per entertainer for adequate room, weather protection and guest flow. A single gazebo cannot safely or comfortably shelter two entertainers for the duration of a long event, due to shifting shade, angled rain or guest congestion.
3. On hot or rainy days, guests will gather under our gazebos for cover, causing congestion and slowing down our service speed. You may need to provide additional gazebos for guest comfort and safety.
4. Gazebo sides for sun or wind protection may not be suitable in windy conditions. Alternative protection – like the side of a building may be a good place for the gazebo to be set up next to.
5. We prefer to use pegs to secure our gazebos. If you are locating us on solid ground and require weights, please let us know.
3. Line Management
1. Consider the expected length and position of the line. Make sure you allow a space that does not congest the general flow of the event.
2. In our experience, people will wait up to 1.5hrs for face painting – yes that’s right! Two face painters increase speed and capacity but does not guarantee shorter lines. Adding roving balloon twisting or other line entertainment can assist long lines. Please also consider guest comfort while waiting in the elements.
3. Two face painters allow us to take breaks at long events without ending and restarting the line which helps with guest flow.
4. We are happy to have a gold coin donation box at our location on your behalf. However, we do not collect the coins directly or handle any money. We are not responsible for the donation box in any way, including, monitoring, collection, theft, damage or returning it at the end of the event.
4. Giant Bubbles
1. Giant bubbles cannot be set up near roads or parked cars. Children run to pop bubbles and this is highly dangerous around cars. We will not be able to operate if safety cannot be ensured.
2. Giant bubbles require a safe, open space for bubble play – free of obstructions that pop the bubbles. The ground should be flat, with no holes, dirt patches, uneven surfaces or trip hazards.
3. Our bubble soap is cosmetic and food grade safe. Although, the bubble play area will get wet and foamy, the residue soaks in quickly and is safe for lawns. The bubble mixture may be slippery, we minimise the risks with our slip mat and wet surface signage.
4. Although we minimise the risk with safe products and supervision, we are NOT responsible for any slips, falls or collisions. Event Organisers should be available to provide extra support during the event.
5. Giant Games
1. Our giant games are unsupervised and must remain in close proximity to our setup and are only available for the duration of your booking.
2. General wear and tear is expected. Intentional damage or vandalism may incur a fee at our discretion.
6. Cleaning, Breaks & Well-Being of our Team
1. We encourage our team to clean and sanitize their kits every 2 hours of service. The line may be ended and re-started to execute this task.
2. Our team members are trained to handle large crowds with long lines for many hours, although the demand on our services can be very tiring. Breaks are essential for entertainers’ wellbeing and to ensure consistent service quality throughout your event. The line may be ended and re-started to allow for breaks.
Health & Safety
3.1 Our face painters and entertainers are covered by 30M Public Liability Insurance and have current WWC.
3.2 The Event Organizer is required to let the face painters know if anyone has sensitivities or allergies if practicable.
3.3 Our face painters will not paint anyone who looks sick. This includes, but is not limited to, allergies, broken skin, coughing, sneezing, runny nose, rashes, red eyes etc.
3.4 We provide quality control through approved products with Standards Australia (Cosmetic Standard) and FDA (Food & Drug Administration – Cosmetic Guidelines.)
3.5 We comply with WA Work Health and Safety (Western Australia’s Work Health and Safety Act 2020) and WA Health and Safety Guidelines for Face Painters (health.wa.gov.au face and body painters)
3.6 All reasonable care is taken, however, if an injury or equipment damage occurs (due to guests or pet mishaps at events) the Event Organiser agrees to assist/attend injuries and/or pay for equipment damage at our discretion.
4. Privacy
4.1 Photos and videos may be requested for advertising on social media. If you prefer your event not to be photographed, please inform the entertainer immediately.
4.2 Booking information is stored securely and protected from loss or disclosure.
5. Cancellation & Weather
5.1 A minimum of 48hrs notice is required for cancellation. 25% of the fee is non-refundable but transferable to a re-scheduled date or service credit.
5.2 The contact person must be contactable on the day. If we cannot contact the event organiser and reasonably believe that the event may have been cancelled or changed, we may cancel the booking and retain the 25% non-refundable fee.
5.3 If an entertainer becomes ill, we will provide a replacement. A full refund is issued only if a replacement cannot be found.
5.4 If the weather may affect services, the event organiser must provide an alternative sheltered or indoor space. Once the entertainers arrive, the full fee is payable, even if services are affected by weather.