Terms & Conditions
FEES & PAYMENTS
1.1 Travel fees apply when events are more than 25 minutes from the Australind locality and will be quoted when booking.
1.2 We accept direct deposit, credit card or PayID.
1.3 All bookings have up to a 50% deposit request, with the balance paid preferably, on or before the day. Some invoices will have a 7 day term.
1.4 Some events may incur an administration / event fee. This includes, but is not limited to, inductions, new creditors set up, billing requirements and event requirements eg: early/late bump in/out times.
SETTING UP YOUR FACE PAINTER AT YOUR EVENT
2.1 It is the responsibility of the event organizer to locate the artist under protected cover (shade, verandah, gazebo) if the event is outside.
2.2 Gazebo hire is available from SFFP, please ask for hire fee.
2.3 The artist needs to be positioned on flat ground where there are no hills or holes.
2.4 The artist will arrive 15mins early to set up and requires a minimum area of 1.5m x 1.5m to work in.
2.5 The artist should be located near the guests to entertain and encourage guests to be painted.
AGREEMENT
3.1 SFFP is run by a team of artists / entertainers, servicing many events. You will be notified of your artist before the day. Your artist will have all the information they need to carry out your event as planned. SFFP cannot control other artists’ cancellations, but does endeavour to replace the artist for your event.
3.2 The minimum booking fee /time is 2 hours. This fee remains even if the client request less time.
3.3 SFFP agrees to paint estimated guests in the allocated time, through appropriate time management and will provide a line management option. We paint approximately 20 – 30 faces in 2 hours.
3.4 If face painting goes over the agreed time, the customer will pay part thereof. SFFP will inform the customer of this before the event. If the customer does not want this, they must tell the artist to finish on time and cut the line if needed.
3.5 The event organizer agrees to provide a contact person before and during the event.
3.6 The event organizer agrees to provide a suitable space for the artist to work in, including out of the elements (wind, rain, heat, cold.)
3.7 The event organizer agrees to ensure the artist has guests to paint while distractions are in play. Distractions may include party games, bouncy castle or a playground.
3.8 The event organizer agrees to ensure the guests are always behaving well around the artist.
BOUNCY CASTLE AND WATER PLAY
4.1 Check if your bouncy castle waiver has a face painting specification.
4.2 Face paint is not waterproof and may run when a child is sweating from jumping on a bouncy castle.
4.3 Face paint is not suitable around water. Please tell SFFP if you have a pool or water play at your event, so SFFP can provide some alternative options.
HEALTH & SAFETY
5.1 SFFP is covered by Public Liability Insurance and has a current Working with Children’s Check.
5.2 The event organizer or parent / guardian is required to let the artist know if anyone has sensitivities or allergies.
5.3 The artist will not paint anyone who looks sick, or is crying. This includes, but is not limited to, allergies, broken skin, coughing, sneezing, runny nose, rashes, red eyes etc.
5.4 SFFP provides quality control through approved products with Standards Australia (Cosmetic Standard) and FDA (Food & Drug Administration) fda.gov/cosmetics/cosmetic-products/makeup
5.5 SFFP complies with WA Work Health and Safety (Western Australia’s Work Health and Safety Act 2020) and WA Health and Safety Guidelines for Face Painters (health.wa.gov.au face and body painters)
5.6 All reasonable care is taken, however, if an injury or equipment damage occurs (due to guests or pets mishaps at events) the customer agrees to assist/attend injuries and/or pay for equipment damage. SFFP documents, investigates, and reviews incidents. SFFP complies with notifiable/work-related incident requirements. commerce.wa.gov.au/worksafe/report/incident
PRIVACY
6.1 SFFP may take photos for private or public use. Consent will be gained from parents or individuals before using photos publicly for advertising or other purposes.
6.2 SFFP holds personal information relating to event bookings. SFFP will take reasonable steps to protect all personal information from loss or disclosure.
CANCELLATION
7.1 SFFP requires at least 48hrs notice of a booking cancellation. 25% of the deposit is non-refundable but transferable, so re-scheduling or a service credit is encouraged. Any booking without a deposit, will be charged 25% of the service fee when cancelling.
7.2 SFFP must be provided with access to a contact person for your event. In the case where SFFP cannot contact the event organiser and has reasonable belief that the event may have been cancelled or changed in some way, SFFP reserves the right to cancel the booking on the day and retain the non-refundable portion of the deposit.
7.3 SFFP will protect you by not attending your event if the artist falls ill. In the case where the artist falls ill, SFFP will provide another artist to replace them. A full refund will be provided only if a replacement artist cannot be sourced.
7.4 It is the responsibility of the customer to communicate with us if the weather may affect face painting. In the case where the weather is not ideal for face painting, (wind, rain, heat, cold) The customer is required to reduce the impact of the weather, by providing an alternate space, such as an inside location. Once the artist has arrived, the customer agrees to pay the full amount contracted, even if it’s raining.
